How can we help you?

1. Log in to your account.
2. Click on your name (top right), then on "Portfolio".
3. Select "Add funds".
4. Choose your deposit method: simplified transfer or standard SEPA transfer.

⚠️ Important: the transfer must come from a bank account in your name.

Each Lise member has a personal dedicated IBAN, opened in their name on the platform. Funds will appear automatically in your portfolio upon receipt.

Currently, only bank transfers are accepted to fund your Lise account. Transfers must come from a bank account in your name with a European IBAN. Card payments, PayPal, or other methods are not available.

No. Lise does not charge any fees on your deposits.

No. There is no minimum or maximum amount required to deposit funds into your Lise account.

If your transfer is not visible after 3 business days, first check that the IBAN used is correct and that the sending account is in your name.

If everything is in order on your side:

• Contact our support team: Send us proof of transfer (PDF or screenshot) directly via the platform chat or to support@lise.com.
• Resolution time: Our teams manually reconcile funds within 24 to 48 hours of receiving your proof of payment.

Tip: For future deposits, using instant transfer usually allows your balance to be updated within minutes.

Yes. Your cash held on Lise is protected by two distinct mechanisms, depending on the nature of the event:

If Lise were to default, your funds, held in a segregated account with our banking partner, are covered by the French Deposit Guarantee Scheme (FGDR) up to €100,000 per depositor. This is the same protection as with your bank.

If funds were to be lost outside of any default scenario, Lise assumes direct responsibility, up to the amounts concerned. Only an external event beyond its reasonable control, the consequences of which were unavoidable despite all efforts made, may exempt Lise from this liability.

1. Connectez-vous à votre compte.
2. Cliquez sur « Portefeuille » dans le menu utilisateur.
3. Cliquez sur « Retirer des fonds ».
4. Renseignez le montant souhaité et choisissez un bénéficiaire dans la liste des comptes enregistrés.
5. Validez la demande de retrait.

Pour des raisons de sécurité, le virement ne peut être effectué que vers un compte bancaire à votre nom. Aucun virement vers un tiers n’est possible.

Withdrawals to your bank account may take up to 48 business hours. You will be notified by email at each stage of the process.

Your financial position can be viewed at any time from the user menu (click on your name in the top right corner), on your Dashboard, or in the "Portfolio and shares" section.

You will find three separate pieces of information:

• My total balance: This represents the total sum of your cash holdings on the platform.
• My pending orders: This amount corresponds to the cash reserved for your pending buy orders. This money is set aside to ensure you can pay for your shares as soon as a counterparty is found.
• My available balance: This is the amount you can use immediately to place new orders or make a withdrawal. It is calculated as follows: Total balance - Pending orders.

What happens to my cash?

• When an order is settled (purchase completed): Your cash account is debited for the transaction amount and your portfolio is credited with the shares.
• If the order is cancelled: Your reserved cash is immediately released and returned to your available balance.

• The IBAN is invalid or does not match the name on your Lise account
• The account is not eligible (only accounts in your personal name — no third parties, joint accounts, or companies unless a validated business account)
• A security or compliance check is in progress

You will receive a rejection email and can correct the information from your personal area.